About us

At Co-lmprovement we help you deliver outcomes by providing you with innovative, effective solutions and enabling you to implement change.


  • Over 70 service reviews and process improvement projects in 15 years
  • 3 projects in the last few years resulted in over 4 times the service for the same amount of funding
  • Our customers rate us 9/10 for engagement and likelihood of implementation

Our amazing results are the proof – read our case studies.

Principal Consultant

Heather Falckh

Quite simply, I’ve got the best job in the world. I get the opportunity to work with businesses with similar core values to help achieve their goals. I’m a strong believer in bringing people along with me in the improvement journey which means they’ll not only be less resistant to change, but they’ll also ultimately own the solutions.

With over 25 years experience in process and business improvement methodologies, I’ve led implementation and improvement strategy in both public and private organisations. Using a variety of tried, tested and well-known improvement strategies, you can have peace of mind knowing that I’ll deliver excellent outcomes for your organisation.

I love being involved in the community, and I’m proud to give back as:

  • an experienced evaluation team leader and volunteer evaluator for Business Excellence Australia for over 10 years. As the SA Chapter coordinator, I was awarded the Brian Thomas Memorial Award for evaluator of the year in 2015.
  • a volunteer with Friends of Sturt River Landcare group and planting a separate native garden on Council land as a local greening initiative.
  • a Pro Bono service provider for a new Tech start up supplying the Defence Industry
  • a volunteer at the Corner Uniting Church.

Valued Associates of Co-Improvement

At Co-Improvement, we only work with outstanding people who we trust and who extend our knowledge in certain areas. With an expert network of specialists, no project is too big or too complex.

Bee Square Consultants

Bee Square Consultants

Bee Squared consultants are business improvement specialists who work with organisations to improve processes, deliver efficiencies, increase revenue, optimise the use of existing resources and enrich customer experience. Although they don’t subscribe to a particular improvement methodology, they are experts in Lean and Six sigma, and deliver practical and pragmatic improvement that can be measured. Their proven expertise is evident from successful implementation of recommendations and glowing testimonials.

Bee Square Consultants

Ravi Fernando

Ravi Fernando


Thrive 35 focus on developing an organisation’s capability to sustain performance. Thrive 35 are specialists in excellence models, process improvement, insights from research and econometric modelling, Promapp and process automation.


Evelyn Pollard

Evelyn Pollard


Evelyn Pollard is a Human Resource (HR) and Workforce specialist providing HR advisory services, strategic HR consultancy, deployment of organisational culture surveys and identifying business requirements for HR Information Management Systems.

Evelyn Pollard Consulting

Max Zornada

Max Zornada


Max Zornada is an Adjunct Lecturer at the University of Adelaide Business School and the Director and Principal Consultant of Australian based Management Consulting and Education firm Henley Management Group.

Max is a world recognised thought leader in Business Improvement, Operational Excellence – including Six Sigma and Lean Thinking, Maintenance Management and Project Management.

HMG Consulting