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Process improvements can include incremental as well as “breakthrough” improvement. Incremental improvements by many people across the organisation can deliver significant outcomes.

The benefits of process improvement include offering better service, standardising processes, being more competitive, reducing time, waste and cost, improving quality, efficiency and effectiveness and provide a better working life for your staff.

There are many improvement methods and techniques.

We can improve your business processes by using methodologies and Frameworks such as:

  • Lean Thinking, Six Sigma and DMAIC (Define, Measure, Analyse, Improve & control)
  • Statistical Process Control
  • PDSA improvement cycle
  • Kaizen
  • Total Quality Management (TQM)
  • A3 Problem Solving
  • Value Stream mapping
  • Business Process Management (BPM)
  • Define, Measure, Analyse, Improve & control (DMAIC)
  • Kanban
  • Theory of constraints
  • Benchmarking
  • Staff suggestion processes
  • Australian Business Excellence Framework
  • Service reviews
  • Design thinking
  • Quality accreditation & quality assurance
  • Dupont model
  • Toyota method
  • AGILE
  • Change management methodologies – Prosci – ADCAR model
  • Innovation and design thinking
  • Maintenance management systems
  • Re-engineering
  • Just in time
  • Staff suggestion processes
  • And others

Within these methodologies there are a wide range of improvement techniques such as:

  • Process mapping
  • Customer journey mapping
  • Cause and effect analysis
  • Data gathering and analysis
  • Understanding what your customers value
  • Benchmarking
  • 5S
  • SIPOC
  • Systems views
  • Prioritisation techniques

…and many other improvement techniques.

Let us help you to kick start your process improvement project and transfer these skills to your staff.