A service review is a systematic evaluation of a service to achieve significant innovation and improvement. A service review considers strategic opportunities (more than incremental process improvement) including whether the organisation should continue to deliver the service, alternative service delivery models, financial sustainability, best practice, and links to the strategic goals of the organisation and legislative imperatives.
A service review will include use of mainstream improvement methodology and should provide:
- new insights and
- bust organisational myths for improved decision making.
The benefits of a service review may include significant financial savings, new revenue streams, ability to serve significantly more customers for the same funding, improved customer and staff satisfaction and a more effective and efficient ways of delivering the service. Service reviews are more likely to achieve “big step” rather than incremental improvement.
Our service review model is